FAQs

1. Are you using up-to-date software? Check our downloads page for DigiPro2.
2. Check your interface cable. If your DataMate has an I/O socket, you must use a cable that has a DB9 connector. If your DataMate has a USB socket, you must use a cable that has a USB connector. They are not interchangeable.
3. Can you connect the interface cable to your PC? Most modern PCs have only USB ports. If your cable has a DB9 connector, you must use a serial-to-USB adaptor. If your adapter doesn’t work, try downloading a new driver from the manufacturer’s website.We currently stock a USB-to-serial adapter from Sabrent. Our part number is 56704018. The most current driver can be downloaded here.
4. Check that the DataMate displays: “Waiting for PC.” (Choose Comm on the DataMate menu). When you click retrieve new or retrieve all, the DataMate should display “Linked to PC.” If you don’t see that message, try step 5 below. If you do see that message, but then it returns to “Waiting for PC,” the cable may be bad.
5. Check the comm menu in DigiPro 2 and DMM. It shows what comm ports are available. Choose a different port. If you are using a serial-to USB adaptor, try the comm port with the highest number.
6. The PC software remembers which comm port number was used last. If your DataMates use different cables, they also use different comm ports. The software might remember the “wrong” comm port number so it can’t communicate. Go to the comm menu to select the correct comm port number.

Is your USB Driver working? Here is a simple test.

1. Switch off the DataMate. You can leave the USB cable connected.
2. Open the comm menu in DigiPro 2 or DMM. You’ll see a list of comm ports. Check their numbers.
3. Close the comm menu.
4. Switch on the DataMate (and plug in the USB cable if you disconnected it)..
5. Open the comm menu in DigiPro 2 or DMM. Look at the list. Do you see a new comm port number?

• If you see a new comm port, use that one with the DataMate.
• If you don’t see a new comm port number, the driver is not working. Follow the steps below.

Identify the problem: USB chip or USB driver?

1. Open the device manager via the control panel. Or use the command line like this: in Win XP, click Run and enter ” devmgmt.msc.” In Win 7, enter “devmgmt.msc” in the search field.
2. The device manager appears. Look for a yellow warning triangle. It is probably labelled “Other.”
3. Right click on the item. Choose Properties.
4. The Properties dialog appears. Choose the “Details” tab.
5. At the top of the Details tab, there is a droplist. Click the droplist and choose “Hardware Ids.”
6. Two lines of text appear.

• If you see “BE40” embedded in either line, you must update the USB chip in the DataMate.
• If you see “6001” embedded, you must update the latest USB driver. See below.

Installing the latest USB Driver

1. Click the Driver Tab.
2. Click the Update Driver button.
3. Allow Windows to search the internet and update the driver automatically:

• Win 7 searches the internet and installs the driver.
• Win XP shows a dialog. Choose yes to allow a search and click Next. Then choose yes to allow automatic installation, and click Next.
• If Windows has problems installing this driver, use the alternative method below.

Alternative method for installing the USB Driver

1. Download the installer program: CDM21216_Setup.exe.
2. Run the installer program.

Use the drawing at right. Wire colors may vary, so they are not listed. You’ll have to look at both connectors to identify the wire colors. Note that this cable works only with the original DataMate.

Use the drawing at right. Wire colors may vary, so they are not listed. You’ll have to look at both connectors to identify the wire colors. Note that this cable works only with the DataMate II.

Yes. We recommend that everyone migrate to DigiPro2. Here’s why:

DigiPro and DMM were written in Microsoft VB6. Microsoft discontinued support for VB6 development tools some time ago, making bug fixes and further development nearly impossible. In addition, Microsoft warned that Windows 7 would not support for the VB6 runtime. In fact, they relented and included some VB6 runtime support in Win7, but it is certain that DigiPro and DMM will stop running in some future update of Windows.

For that reason, we developed DigiPro2 to replace both DMM and DigiPro. Development took over a year, but it is written in C# and is guaranteed to run on future updates of Windows. We encourage everyone to migrate to DigiPro2 sooner rather than later.

Follow these steps to navigate to the Contrast menu.

1. Switch power off and then on again.  (The hidden cursor is now on Read)
2. Press the right-arrow key 3 times, then press Enter. (Cursor is now on Utilities)
3. Press the right-arrow key 5 times, then press Enter. (Cursor is now on Contrast)
4. Press down arrow until characters reappear.

DataMates manufactured before 2009 were supplied with a Sonnenschein A206-6.5S battery. DataMates manufactured from 2009 are supplied with a EnerSys NP7-6 battery.

We switched to the EnerSys NP7-6 battery because the A206-6.5S batteries are now difficult to obtain. They will become completely unavailable sometime in 2010.

If you must replace an older Sonnenschein battery, please ask us if we have any in stock. If we do not have any in stock, then we can supply the EnerSys NP7-6 battery. You will also need to buy a new battery bracket, since the EnerSys battery has a differerent size and shape. Note that the combined cost of the battery and the bracket is not much different from the cost of the Sonnenschein battery by itself.

Normally, you don’t have to do this. However, if a technician at Slope Indicator has recommended the reset, follow these instructions: Resetting the DataMate . Be sure to ground yourself and the DataMate to prevent damage from static discharges.

Short Answer: Nothing is wrong. You don’t need to do anything.

If your DataMate has a firmware version dated 1997 or earlier, there is no firmware upgrade available. Simply ignore the message. To see the firmware version, switch on the DataMate. The second line displays the firmware version (a date).

If your DataMate has a firmware version dated 2005 or later, a firmware upgrade is available. Contact Slope Indicator about that.

Long Answer: The DataMate and the DMM software on the PC exchange “version codes” when they begin to communicate. If the codes do not match, either the DataMate or the PC will complain.

We made a new version of DMM software to support the newest version of the DataMate, so the DMM version code had to be changed. The new DMM software supports both the old DataMate (firmware version 1997 and earlier) and the new DataMate (firmware version 2005 and later).

When an older DataMate receives the new version code, it displays the “firmware upgrade” message. Usually the message disappears quickly, but if the DataMate is waiting for a response from the PC, then the message will be displayed long enough for you to read it. If you are looking at your PC, you won’t see the message at all. Here are the conditions when you can see the message:

• When you retrieve data from the DataMate, the message appears, but goes away quickly. Some people will never see this one.
• When you send data to the DataMate, the message stays on the display, because the DataMate is waiting for a response from the PC.
• When you delete data from the DataMate (using DMM), the message stays on the display, until it gets a response from the PC

Yes. DMM for Windows lets you retrieve all the readings at once, and then and save them, one by one, as tab delimited files. This is quick and easy.

You can also “print” to a terminal program. Any terminal program (such as ‘hyperterm’ in Win95/98) can recieve ASCII data from the DataMate. Set the serial parameters on your terminal program to the same baud rate, no parity, 8 data bits, 1 stop bit. On the DataMate, go to Datasets and choose Print. You will be prompted for a baud rate, and defaults to 9600. On the DataMate, select the dataset and press enter. The data will be output through the serial port in ASCII format.

We use a dessicant called Sorb-it. The instructions on the side of the packet tell you to bake the packet at 118 degrees C (245 degrees F) for 16 hours.

The DataMate’s memory has been corrupted and most data cannot be retrieved. There are three ways that this might have occurred.

1. If you tried to delete datasets in the datamate’s memory, but accidently shut off the DataMate during the deletion process, memory will become corrupt. This is in the manual, but it is easy to forget.

2. There is a loose circuit board inside the DataMate. To check, you should open the DataMate to check that the circuit boards are firmly seated in their sockets. While you do that, you should disconnect the battery for a few minutes and then reconnect. This causes a full system reset. Be sure to ground yourself to prevent damage to the boards through static discharge.

3. One of the circuits in the DataMate has failed. After you perform the step above, switch on the DataMate. If the DataMate displays any system error, it must be returned for repair. If the DataMate does not display any errors, please try this: Use DMM to send datasets to the DataMate until the DataMate’s memory is full. Then disconnect from the PC. Now try deleting some datasets (using the DataMate keys) and adding a new dataset (just press the keys – the probe is not necessary). If there is failure again, the DataMate must be returned. If there is no failure, the DataMate may be OK, but please retrieve data regularly, just to be save.