July 30, 2024
- Are you using up-to-date software? Check our downloads page for DigiPro2.
- Check your interface cable. If your DataMate has an I/O socket, you must use a cable that has a DB9 connector. If your DataMate has a USB socket, you must use a cable that has a USB connector. They are not interchangeable.
- Can you connect the interface cable to your PC? Most modern PCs have only USB ports. If your cable has a DB9 connector, you must use a serial-to-USB adaptor. If your adapter doesn’t work, try downloading a new driver from the manufacturer’s website.We currently stock a USB-to-serial adapter from Sabrent. Our part number is 56704018. The most current driver can be downloaded here.
- Check that the DataMate displays: “Waiting for PC.” (Choose Comm on the DataMate menu). When you click retrieve new or retrieve all, the DataMate should display “Linked to PC.” If you don’t see that message, try step 5 below. If you do see that message, but then it returns to “Waiting for PC,” the cable may be bad.
- Check the comm menu in DigiPro 2 and DMM. It shows what comm ports are available. Choose a different port. If you are using a serial-to USB adaptor, try the comm port with the highest number.
- The PC software remembers which comm port number was used last. If your DataMates use different cables, they also use different comm ports. The software might remember the “wrong” comm port number so it can’t communicate. Go to the comm menu to select the correct comm port number.