Datamate Communication – Advanced Troubleshooting

Is your USB Driver working? Here is a simple test.

1. Switch off the DataMate. You can leave the USB cable connected.
2. Open the comm menu in DigiPro 2 or DMM. You’ll see a list of comm ports. Check their numbers.
3. Close the comm menu.
4. Switch on the DataMate (and plug in the USB cable if you disconnected it)..
5. Open the comm menu in DigiPro 2 or DMM. Look at the list. Do you see a new comm port number?

• If you see a new comm port, use that one with the DataMate.
• If you don’t see a new comm port number, the driver is not working. Follow the steps below.

Identify the problem: USB chip or USB driver?

1. Open the device manager via the control panel. Or use the command line like this: in Win XP, click Run and enter ” devmgmt.msc.” In Win 7, enter “devmgmt.msc” in the search field.
2. The device manager appears. Look for a yellow warning triangle. It is probably labelled “Other.”
3. Right click on the item. Choose Properties.
4. The Properties dialog appears. Choose the “Details” tab.
5. At the top of the Details tab, there is a droplist. Click the droplist and choose “Hardware Ids.”
6. Two lines of text appear.

• If you see “BE40” embedded in either line, you must update the USB chip in the DataMate.
• If you see “6001” embedded, you must update the latest USB driver. See below.

Installing the latest USB Driver

1. Click the Driver Tab.
2. Click the Update Driver button.
3. Allow Windows to search the internet and update the driver automatically:

• Win 7 searches the internet and installs the driver.
• Win XP shows a dialog. Choose yes to allow a search and click Next. Then choose yes to allow automatic installation, and click Next.
• If Windows has problems installing this driver, use the alternative method below.

Alternative method for installing the USB Driver

1. Download the installer program: CDM21216_Setup.exe.
2. Run the installer program.